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Administrative Assistant

July 30, 2013 - August 30, 2013
Location:Tallahassee, FL
Employment Type:Part Time
Location:Tallahassee, FL
Description:ServiceMaster, a leader in the disaster restoration field is seeking a part-time Administrative Assistant for our Tallahassee, Florida location. The ideal candidate will be well organized with the ability to multitask between ongoing projects, high level of professionalism and customer service and basic computer skills.

This position will receive and attempt to resolve customer service problems/questions in a timely and professional manner to enhance customer satisfaction and reduce cancellations. Impacts revenues through efforts to sell new customers/services and retain existing customers.

Daily hours are Monday thru Friday from 9 a.m. - 2 p.m. No weekends. Daily hours are flexible.
Duties:Directly responsible for answering multiple phone lines for several ServiceMaster locations.
Directly responsible for customer retention.
Dispatches by radio, service calls, and additional productions.
Assists in calling customers to confirm scheduled appointments.
Records and reports service calls to management.
Maintains customer database by entering detailed, accurate notes.
Identifies or creates customer wants and needs and offers solutions/benefits to sell new or additional services.
Provides answers/solutions to customer inquiries and problems.

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